Refund policy

30-Day Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility & Process

To be eligible for a return, your item must meet the following criteria:

  • Must be in the same condition that you received it (unworn or unused, with tags).
  • Must be in its original packaging with all included accessories and manuals.
  • Must include the receipt or official proof of purchase (Order ID from hifi-express.com).
How to Start a Return: Contact us at support@hifi-express.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. Damages & Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you promptly.

3. Exceptions & Non-Returnable Items

Certain types of items cannot be returned:

  • Custom products (such as special orders or personalized items).
  • Hazardous materials, flammable liquids, or gases.
  • Perishable goods or personal care products.
  • Sale / Clearance items or Gift Cards.

Please get in touch with us at support@hifi-express.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. Items must be in their original condition, unworn/unused, with tags, original packaging, and receipt.

Refund Processing & Timelines

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved: You’ll be automatically refunded on your original payment method within 10 business days.
  • Bank Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us immediately at support@hifi-express.com.